Economy Energy
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Complaint Upheld by The Ombudsman
Complaint Upheld by The Ombudsman After much tooing and froing, finally some good news... Ombudsman has upheld my complaint stating EE did not respond to my issues e.g incorrect metre readings used , not able to see my gas account online , not providing paper bills as requested when first joined , not refunding the monies on the account when asked. Also £75 compensation awarded . EE will have 28 days to respond and if funds not in the account then it will be court action . What I recommend is anyone owed money is to claim via the Direct Debit indemnity claim if you’ve paid EE by ‘direct debit ‘ log a complaint with the ombudsman or use resolver. Keep emailing them, don’t call so you have proof of emails sent and responses received. Keep pestering them and putting reviews , they will cave in . The more ppl log complaints the better in the long run. Good luck everyone .