Celebrity Cruises
View company profile →
JET SET FAIL.
JET SET FAIL. Celebrity Cruises don't seem to care about their customers reading these reviews...and that has been my experience too. My dream was to sail out of Venice on a luxury Cruise Ship so when I saw the 'Jet Set Sail VIP Luxury Fly/Cruise' direct from Belfast to Venice I booked it. 7th July started out with much excitment, a Private Jet direct to Venice to join our Luxury Cruise. Arrived 7am at airport to be told there was a slight delay to our 9am departure. Next announcement, our plane had broken down in Lourdes (how ironic!) and they were trying to get another plane. Next announcement and the most heart breaking, we would not be joining the Cruise ship in Venice we would be flown to Dubrovnik later that day to join the cruise ship the next day. My dream of sailing out of Venice was gone..my main reason for booking this Cruise. Next announcement flight will depart 15.15pm. We sat in the departure area of the airport (no special Jet Set Sail VIP lounge for us) and we watched the departure change time and time again until eventually our departure time was 4.30pm. We were all tired and hungry by now as most passengers did not have lunch preferring to wait for their 2 course meal with drinks on board our Private jet. While waiting we tried to lift our morals joking with each other 'we will be fine after our first G & T on the flight' 5pm weary and tired we boarded the aircraft 8 hours later than our 9am 'slight delay' flight Next announcement on board our Private Jet 'THERE WILL BE NO FOOD OR DRINKS SERVED ON THIS FLIGHT' we all looked at each other in disbelief this was then confirmed as we watched Oasis Travel staff bring on bottles of water, boxes of potato crisps and chocolate bars. 8hrs we had waited on our flight and Celebrity decided to send it without any food or.drinks on board!!! This is all we were to have for the next three hours, water and Crisps...some VIP flight. Next announcement 'There are sandwiches available but it is one packet between two passengers.' !!! We never even got a sandwich as they ran out! Could this day get any worse...yes. Arrived in Dubrovnik late evening collected our suitcases and no one was there to advise where to go. So the 130 passengers decided to clear customs and we waited in the arrivals area looking like list souls. We were eventually joined by an Oasis travel agent who told us to go out to the car park where 4 buses were waiting. We were herded into the car park where a man with a clip board was shouting out 'I want 10 X 2 couples onto bus 1, 20 X 2s and 3s on bus 2 etc' no passengers names were called out and asked to board their bus in an orderly manner. Passengers were rushing onto the buses with their suitcases not knowing where they were going. Once onboard our bus the Oasis Travel Agent got on and asked us where we were going! She then counted the passengers and left the bus with a wave shouting back 'there will be a meal and drinks waiting for you at the hotel' and we never saw the Travel Agents again. Arrived at the hotel asked where the meal was being served and were told in our rooms. Got to the room, no food, we were so hungry, called the hotel who said it was on it's way to the room. When it arrived it was a small.plate of cold meat and cheese..no drinks, we were told we had to pay for our own. It was now midnight too late and too tired to go out for a meal. My dream had turned into a nightmare. We complained on board to the Manager of Celebrity Constellation to be told we had to take our complaint to Oasis Travel Agent. Got home and took our complaint to the Travel Agent to be told it was not their responsibility we had to complain to Celebrity Cruises!! And so the ping pong game of complaint responsibility began. I finally wrote to Celebrity UK stating I felt I been treated appallingly by Celebrity Celebritys final reply 'if you are not happy with our response you can take your complaint to ABTA' We have all been extremely let down, disappointed, expectations crushed by Celebrity Cruises.