US Water Systems Inc
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Slow Service
My honest experience has yet to be fully determined. Hopefully the delay in order fulfillment and spotty communication on order status will be over shadowed by a quality product if/when it arrives. On 11/11, I placed and order and received an order number for a water softener. In the next few days I received 3 marketing emails unrelated to the purchase. On 11/16 I received an order status email that the order is in the process of being fulfilled. On 11/19 I decided to call and get an update on shipment. The lady that answered said she would need to reach out to the other party shipping from the "drop shipper" and a supervisor would call me the same afternoon. I never got this call back. 11/23 - I call US water softener in the morning, a gentlemen answered and said he would look into it and get back with me by the afternoon. Same afternoon a lady called from US and said the order would ship this week, and I would be notified. Still waiting on this confirmation when the survey email arrived.