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Riviera Travel

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Jun 26, 2025

Travel for disabled people

I have been disabled for a number of years. Recently I find booking holidays if you are mobility restricted and needing take equipment especially electric travel scooters more and more difficult. These scooters are treated akin to travelling with a ballistic missile and travel companies start to tell you their ‘ products ‘ are not suitable for you even though they have no knowledge of you whatsoever. However — I was pleasantly surprised when booking a classical tour of Spain with Riviera Travel. Instead of taking a sharp intake of breath and reciting phrases like —- ‘ you wont be able to keep up with the group’ ( beg to differ it will be the other way round !!! ) or ‘the terrane is unsuitable - cobbled streets ‘ or like I was once told - ‘ it will spoil the tour for our other customers’ ! ——— Riviera travel listened to what I had to say and apart from a few checks with the airline company about the electric mobility scooter happily took my booking. 10 out of 10 Riviera travel - in the past others have refused to carry me/ the scooter and some companies take details and simply do not ring back. If I didn’t think I could do the tours I wouldn’t even try to book but sadly the age of disability discrimination by some travel companies is institutionalised & still very much alive and kicking shocking in 2025 but sadly very true

RSD Travel

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May 10, 2024

Discriminatory company for disability - Leg department !

I have tried today to book with this company who will not accept a booking from me as I have somei issues walking ( I am not non ambulatory I need assistance over distances) despite the fact that I have travelled the world with this disability RSD are telling me Quote -‘ it is mandatory that you participate in all the tours’ yes that fine - I do the bits I ca t do ( Croatia, lake Bled Pitvic lakes last year with Newmarket Hiolidays ) the bits I can’t ( as with others in any group with limited walking ability ) I don’t do. I have a companion no one has to d anything for me. IThe problem seems to be the ‘ ballistic missile AKA a small battery operated scooter. Airlines will take them so will most others it’s even been on the Great Wall of China and to india & an African safari BUT NOT RSD!! I have been on tours where some people can hardl put one foot in front of the other I can walk but only on short distances as is true for other people with heart or chest problems or just elderly Otherwise I need mechanical help. I have travel insurance the scooter is insured so what’s the problem? it would seem to lay with RSD travel whose blanket policy is no wheelchairs, no walking frames and no scooters. They see,whquite happy to discriminate against persons with a physical disability. How appalLIng RSD — 2024 and you implemented discriminatory practices Saga, Titan, Newmarket Travelsphere don’t have issues but RSD do please don’t dont get ill on their tours - I’ve been told participation is ‘MADATORY’ so goodness knows what you do if you get sick or just want to have a day ‘off ‘ presumably RSD ghestsp guides will be knocking on your room door whip in hand to make sure you comply and meet the mandatory requirement of full and total participation don’t think of opting out of climbing up that hill or set of setups! And hide your walking stick I hope no member of their staff ever has an accident illness which incapacitates them and has a similar experience to me or perhaps they should to be able to see things from a better and more considerate perspective ! you need to review your policies RSD and not make ‘ blanket ‘ discrinatory’ shocking practise in this day and age —- NIl stars but I had to give ones Trust pilot doesn’t do nil and minus! EDIT RSD a have replied to my email about this refusal to take my booking and put forward their very bigoted blanket policy to refuse to take a booking from persons who need to take some assistance equipment on their tours and asked if I would amend the above. After considering email all I can say is they just rubbed salt into the already inflicted wounds. Considering my experience as a disabled traveller which is GLOBAL no I stand by every word I have said and question their practice in relation to the Equalities and discrimination acts. Lots people have hidden disabilities which affect their ability to fully participate but they are invisible that’s the difference ! I wonder if they would refuse to Frank Gadener or Nickie Fox both disabled journalists who like me travel the world on all sorts of terrain with equipment, but when I read other Trust Pilot reviews I think I have had lucky escape some of them - well Look for yourself! There was plenty of availability for this tour I couldn’t get past the booking clerk because of the blanket refusal on disability equipment Norther Cyprus but Newmarket Holidays do the same been with them before so I’ll speech my cash with them

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Cruise1st

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Mar 5, 2024

Research accommodation pre cruise hotels to avoid this dump,We have just returned from an MSC…

We have just returned from an MSC cruise on the Virtuosa Dubai and the Middle East Partof the package was a pre stay in Dubai a plac3 we have never previously visited. In the main thecruise on MSC was ok just these large ships are too busy and crowded buffet is like a rugby scrum and tge sun decks rammed.Jude the salesperson pointed us in the direction of AL JAWHARA GARDENS hotel in Dubai for the pre cruise stay assuring us it was 4 star and in a good location someone had not done their homework.what a Dump! It was clean ( till you went up the back steps ) and that was all dingy dark outdated delapidated bathroom fittings loose fridge rusty breakfast awful location dire and off the beaten track but the worst was as we neared Ramadan the Mosque next door erected its temporary tented ritual slaughterhouse (common practise in Muslim communities ) as a non Muslim vegetarianI could not wait to get away before some poor creature was paraded ( usually blindfolded ) to have its throat slit in the front ent befor3 being bundled thru the rear tent to be butchered/ jointed . A culture step to far for us! Not a suitable hotel or location for majority of Europeans! Looked on booking.com on return - dead cheap recon Cruise first dumped us there . Advise is avoid the AL JAWHARA gardens hotel like the plague and do not take the cruise first sales reps patter at face value. Good holiday spoilt by cutting corners by cruise 1st I’ve stayed in better two star hotels