Discriminatory company for disability - Leg department !
I have tried today to book with this company who will not accept a booking from me as I have somei issues walking ( I am not non ambulatory I need assistance over distances) despite the fact that I have travelled the world with this disability RSD are telling me Quote -‘
it is mandatory that you participate in all the tours’ yes that fine - I do the bits I ca t do ( Croatia, lake Bled Pitvic lakes last year with Newmarket Hiolidays )
the bits I can’t ( as with others in any group with limited walking ability ) I don’t do. I have a companion no one has to d anything for me.
IThe problem seems to be the ‘ ballistic missile AKA a small battery operated scooter. Airlines will take them so will most others it’s even been on the Great Wall of China and to india & an African safari BUT NOT RSD!!
I have been on tours where some people can hardl put one foot in front of the other I can walk but only on short distances as is true for other people with heart or chest problems or just elderly Otherwise I need mechanical help. I have travel insurance the scooter is insured so what’s the problem? it would seem to lay with RSD travel whose blanket policy is no wheelchairs, no walking frames and no scooters. They see,whquite happy to discriminate against persons with a physical disability. How appalLIng RSD — 2024 and you implemented discriminatory practices Saga, Titan, Newmarket Travelsphere don’t have issues but RSD do please don’t dont get ill on their tours - I’ve been told participation is ‘MADATORY’ so goodness knows what you do if you get sick or just want to have a day ‘off ‘ presumably RSD ghestsp guides will be knocking on your room door whip in hand to make sure you comply and meet the mandatory requirement of full and total participation don’t think of opting out of climbing up that hill or set of setups! And hide your walking stick
I hope no member of their staff ever has an accident illness which incapacitates them and has a similar experience to me or perhaps they should to be able to see things from a better and more considerate perspective ! you need to review your policies RSD and not make ‘ blanket ‘ discrinatory’ shocking practise in this day and age —- NIl stars but I had to give ones Trust pilot doesn’t do nil and minus!
EDIT
RSD a have replied to my email about this refusal to take my booking and put forward their very bigoted blanket policy to refuse to take a booking from persons who need to take some assistance equipment on their tours and asked if I would amend the above.
After considering email all I can say is they just rubbed salt into the already inflicted wounds. Considering my experience as a disabled traveller which is GLOBAL no I stand by every word I have said and question their practice in relation to the Equalities and discrimination acts. Lots people have hidden disabilities which affect their ability to fully participate but they are invisible that’s the difference ! I wonder if they would refuse to Frank Gadener or Nickie Fox both disabled journalists who like me travel the world on all sorts of terrain with equipment, but when I read other Trust Pilot reviews I think I have had lucky escape some of them - well Look for yourself!
There was plenty of availability for this tour I couldn’t get past the booking clerk because of the blanket refusal on disability equipment Norther Cyprus but Newmarket Holidays do the same been with them before so I’ll speech my cash with them
