Primo Water
Read all reviews for Primo Water →
Terrible Would Be an Improvement
"Remember to be honest, helpful, and constructive." OK. Honestly, Primo sucks. In effort to be helpful, I suggest that all top-management staff should be fired for allowing this company to corkscrew itself into the dung heap in which it now finds itself. (That's also a remembered, constructive comment.) We are now on our third rental dispenser, because the first two lasted less than six months each. "Hi. We're from Primo and we rely on equipment that's poorly designed and poorly built." Water that was supposed to have been delivered two-plus weeks ago did not arrive. No explanation. No "We're sorry." Just "We'll deliver the water this coming Friday." Comes Friday, no water. No "We're sorry." And -- most galling of all -- no explanation. Then, "Water will be there Monday." Nope. Then, "Wednesday." Nope. Then "Next Monday [yesterday]." Nope. Why? What's wrong? "We're not going to tell you." So I tried calling. On hold for about 15 minutes with a lessening hope for a human to answer the phone. "Type in your phone number and we'll call you back." That's the best laugh of the day, so far. "Please forgive the delay. Our crackerjack customer service team has been unable to contact you because team members rely on two tin cans connected by a piece of string. You'll need to bring your own can and string." Another option: "Use our website chat feature. Our robots are nice." Try awful. (It's tough to imagine robots that are dumber than the humans they were designed to replace.) This has been going on for just under a month. Checking for alternative providers.