Hilton Hotels
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Hilton Hotel Metropole Pendigo Way Birmingham
I booked a room for 2 days for my partners 25th Birthday and after the experience we received from what is meant to be a high-class and professional company it was nothing but a big let-down. When we got their it was absolutely rammed with customers, no sense of direction of where to check in. We booked a room near the lift as my partner has walking difficulties upon check in we were told their was no rooms available. Management need to check up on their house keeping team / staff as both mornings from 8am - 12noon we could hear none stop banging of them going in and out of rooms to clean it, we came out and saw that they put the door on a latch so when they walked in and out the door would slam which is really bad. We were on the fourth floor and it was just terrible. We asked for a mini fridge which we got some dirty black mini fridge which had chocolate stains inside and out of it the staff member that bought it to us had no customer service at all he could have seen it and cleaned it. The room itself where the cups and teas and coffees were was not cleaned all dusty as a whole the cleaners only give a light clean so much dust everywhere. We took pictures of the dirty fridge.