Princess Cruises
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Terrible excursion organization
Terrible excursion organization. One bus driver (Ireland) even got lost (which used up some of our excursion time) and did not know how to turn on or manage the air conditioning- he stated that it was a new bus & he hadn't learned that yet. Most often late getting away because of guides/crew late for work, bus late getting to terminal, or disrespectful late passengers. So much of our excursions were cut short for these reasons - and we payed for all their disrespect. Suggestion - become more stringent with staff & passenger expectations or give us refunds! I.E. Leave on time! Late passengers should also have been previously well warned & perhaps they'll get up a little earlier! Inept Princess staff caused us to not get a front seat in the bus for picture taking. We had been the first people in line (6:30a.m.)- even before the theatre staff were there! Then when going through security, the employee held up our line because he did not have his passport ready. This was followed by being pushed aside by 4 rude passengers while trying to get on the bus. NEVER AGAIN. Ruined the trip to Paris - so angry & disgusted. Many waiters & staff in Horizon buffet area had very wrinkled baggy uniforms with their pants hanging down half off their hips - not a clean professional look! Scrambled eggs always half-cooked/raw. Food in Horizon only luke warm - no microwave to heat anything. Fruit juices in a.m. not chilled.