Church's Shoes
View company profile →
POOR QUALITY BOOTS
My husband bought me some Estella polished chelsea boots for Christmas 3 years ago which was followed by lockdown so I didn’t really wear them. This winter I’ve got them out but to my horror the heel fell off! I contacted Church immediately and sent them all the photos showing very little use as they have been kept in their dust bags and not really come out and they sent me an email back to say I will have to pay £100 plus shipping to have it put back on but they recommended I have them fully serviced and the soles & heels replaced at the cost of £290!!! All my photos show clearly they are in mint condition but yet they want me to pay to have a full refurbishment! I have emailed Deschanel (point of contact) again but he says there is nothing he can do… BEWARE buying these “good quality” shoes as the heel falls off after wearing them approximately 15 times! Really poor customer service unfortunately so I will NEVER buy another pair 👎🏻