Bus Rental
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Changed my party capacity and tried to charge me over $400 more
My event was totally planned. All guests had paid and bus was booked...SO I THOUGHT...I kept getting texts about a pending fee. Didn't understand why because I had charged the amount to my card. Contacted a rep and I was informed the bus I reserved was larger than what I actually requested. I informed them of their error and requested they listen to my recorded reservation; as all their calls are recorded. After speaking with a manager they continued to not accept their error and wanted me to pay over $400 more. I was so disappointed with them. I'm a bigger planner, they would've had a lifetime customer. Now all you get is a bad review.