Travel Insurance Direct
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Diminishing customer service quality and you now need to jump through a flaming hula hoop for claim to be approved
UPDATE - 1/2/17 - I can confirm after exhausting all escalation and review processed with TID that they definitely don't cover missed flight connections due to operational airline delays. I have just purchased travel insurance via travelinsuranz and they cover "Missed departure/connection" up to $2,000. I have used TID for more than five years and have slowly found their service to be diminishing in quality. Now claims are referred to a special team known as Cerberus whose sole aim is to cause you the most excruciating pain known to man. I mean it’s bad enough that you have had an unfortunate incident while on holidays but dealing with these guys is terrible. I’d take getting mugged at knife point over dealing with this crew again, they are that painful. Please be aware that the claims process is intentionally drawn out and they will come back to you with a question, then after a one to two weeks delay they will ask you another question. Then they will ask you more questions after further delays on information that you have already provided, all in the hope that you put it in the too hard basket and go away. If you are delayed due to an event such as a protest or car accident take photographic evidence at the time this occurs. I have had cases knocked back because I’m not able to show evidence of an English news article in a foreign country that doesn’t have English as a first language. PLEASE BE AWARE THAT TID’S POLICY DOESN’T COVER YOU IF YOUR FLIGHTS ARE DELAYED AND YOU MISS YOUR CONNECTION AND PURCHASE A REPLACEMENT FLIGHT. Despite the following appearing on TID’s website (under what we cover) which to the average traveller would suggest this. Your Travel Is Delayed - For Operational Reasons (e.g. if the Airline delays Your flight due to mechanical reasons) $2,000 - for any Reasonable additional meals and accommodation; or refund of pre-paid travel arrangements I will no longer be using TID for my future travel insurance requirements and don’t mind paying more for a better quality customer service experience should a claim arise on the trip.