Definitely WORST
Definitely, Definitely, worst. Other companies charge base on water meter. This company charge based on their own estimation hahahaha. And even I say I was in holiday and send them real water meter reading? They reject it because it is unreasonably low fk And then If I ask to provide my real water meter reading?--> They said wait until next year and providing is my responsibility wow. I provided water meter reading with photo and you rejected it because it is "UNREASONABLY LOW" And Also based on customer rights law, protection law, if customer request actual billing, suppliers should provide details not saying wait recipte until next year when out engineer go for yearly review and say "we won't do actuall meter reading before it". You guys have my record of calling. Go and listen it. I also have email you reject three times my water read photo because of unreasonably high or low hahahaha. All my writing is true. Why customer need to spend too much time to prove t and get so much stress and wasting too much time to correct your stupid estimation? Please use another company, Please. Than No stress, No time waste for you building residents and no complaintes. My building concierge needed to check my water reading so many times, And even if I prove it, I got rejected hahahaha . Definitely need to report to Ofwat Reguations, Consumer Council for Water (CCW), Consumer protection organisations.