Ingrams Water & Air
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June 2021 I purchased:
June 2021 I purchased: 12k BTU MrCool DIY Ductless Heat Pump Split System 3rd Generation - Condenser and Wall Mounted Air Handler Unit was installed July 2021. Just the facts: At just over a year old the unit started having problems and continued to have issues. - Sept. 2022 - control was not working properly. received new remote control from Ingrams. - Sept. 2022 - louver was not closing properly on indoor unit. received new vertical flow louver motor from Ingrams. - Dec. 2022 - fan motor barring going out - and making loud noise - unit not cooling properly. received new fan motor from ingrams. - June 2023 - unit stopped cooling completely - in July found out from tech trouble shooting unit that there was a manufactures defect (big leak) in coil of the indoor unit. after a bit of hoop jumping Ingrams sent me a new indoor air cooler unit. By the time I have the old unit changed out, my cost - for shipping, tech visits to figure out problems and have work done on the unit (to keep this unit working) I will most likely exceed my initial cost of the unit. Mr. Cool does not cover shipping of replacement part or cover any cost for tech visits or repairs. I can not recommend this product.