Electric Rider
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I love my Emu Step Through Electric…
I love my Emu Step Through Electric Bike. It was a problem tracking the courier but I could track that it was out for delivery and that it was being delivered within a few days. I had paid £200 extra for hydraulic brakes and the left brake did not initially work. I received great service from Gina Customer Service Advisor at Electric Rider. She advised that my left brake may have an air lock if it had been stored flat at any stage. I was advised to keep engaging the left brake and it should come right. I also found the original saddle very painful on my lower pelvic bone area and Gina was able to advise me on an alternative saddle that would fit. It was a 'MSDADA Gel Bike Seat Bicycle Saddle' for £16.99 from Amazon and it made all the difference. Sometime during my first 19 mile cycle the left brake righted itself. I have now done 60 miles in total and find the bike great when ascending steep hills. It took time to adjust to an electric bike. I now go around all corners with a '0' so that I do not zoom over to the other side of the road My husband fitted the handlebars and seat for me. When on my first group ride fellow cyclists adjusted the handlebars to the correct orientation. I would have preferred if the bike did not advertise that it is an electric bike on the bars at the back but I suppose any bike thief would recognise it as such. It is a great looking bike. I am 66 and 5' 10 inches and managed to lift it onto a Halfords 2 bike carrier purchased for £79.99 that carries up to 30 kg weight. Halfords were able to check that it would fit my Volkswagen Golf car. My next tasks are to find a bottle carrier and a pannier but I am sure that Gina will be helpful if I cannot find these. I have no hesitation in recommending this bike or Electric Rider.