Acorn Estate Agents
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Asked if it would be OK to breach lockdown guidance
Our experience with Acorn has been an endlessly shambolic mire of incompetence and disregard. At numerous points, our multiple property managers (6 at last count) have outright flouted the guidance for letting agents and most recently asked if we could breach the Tier 4 lockdown in London before Christmas 2020 as we were moving out by asking if the landlord's son could visit (we have written correspondence to show the ombudsman should they try to reject this). All of this was done whilst witholding a fee they claim they are due, despite guidance saying otherwise. We've had to submit at least 3 formal complaints in the last 2 years and that doesn't count the constant battle to get anything done when something breaks. In the last 3 years they have: 1. Refused to provide rental agreement after payment was provided. 2. Left us almost 2 months without a working front door & over a week without heating. 3. Sent an email saying our rent wasn't paid despite our bank statement saying otherwise. When they realised the error, they simply recalled the email and never even sent a courtesy apology. 4. Asked if the landlord's son could visit December 23rd as we were moving out, despite Tier 4 restrictions in London. We have written correspondence confirming all of the above should they feel the need to argue. Avoid these guys at all cost.