American Freight Furniture, Mattress, Appliance
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The customer service from the manager…
The customer service from the manager was terrible. Shavvile Gallimore aka Shak is his name. I have never! He was very rude and had a look on his face that said he did not want to be there. David Sanchez was very polite and professional about the entire situation. The Manager embarrassed Mr. Sanchez and scolded him in front of a lot of other customers and told him when he was done with me to go home he also told Mr. Sanchez he did not know what he was doing I thought that was very wrong because he was doing right Mr. Sanchez was very nice and polite and I appreciate him and if it wasn’t for Mr. Sanchez getting commission I would have walked out of that store I spent over $1500 in cash but I was ready to leave it all behind all because of The manager they call Shak. I asked the manager for his name and he told me he was not obligated to give it to me and he would not give me his name I got his name from someone else and it was not Mr. Sanchez but someone else gave me his name so I can report him.The manager is a very nasty mean unprofessional person and he does not need to be in front of customers he needs to be in the back alone because his customer service sucks. My name is Yvonne McNeill and the manager changed my delivery date from today until tomorrow. I was not called about this change. My husband called to see what time they were coming and Shak the manager said it won’t be today so hopefully I’ll get my bedroom set tomorrow June 6, 2023. I am not done and I plan on returning to the store to speak to someone above Shak. Please remove him from the front of the store because customer’s should not be treated that way. This guy had the nerve to argue with me and never said thanks or I’m sorry for the inconvenience. I will explain the rest on Wednesday when the head guy is at the store. This is the Tallahasse Florida store on Tharp street. Thank you