Paul

Feb 17, 2023

iDrive offers features and frustrations...

iDrive offers a lot of features compared to the other backup programs, but it is more difficult to use. The price is competitive and capacity is good compared to other programs, so the value is good if it works. I'm hoping. I wanted to use the Shipped Hard drive service for initial backup, but it is expensive if you are located in Canada, rather than the US. Running the initial backup took a long time and seemed slow compared to others I've tried. I got messages that my backups had failed, but I had trouble determining why it had failed. The Help features in the desktop program aren't working, and when I contacted support they didn't believe me. I submitted a couple Support tickets for my problems, but didn't receive any resolutions. (After a week.) I've spent 3 weeks with it so far, and I'm still hoping to get it working, but it's been frustrating.