Abhi

Aug 12, 2024

Customer support is a fraud.

Edit : i got it back after 2 months back. Wrost company to purchase anything. Their support system is fraud. My quest 3 stopped working which is in warranty i had raised my request on 28th June it's been 45 days still haven't got it fixed. They took 8 days to arrange pickup. 2 week checking at their center, then saying it's at meta customer support from last week. The support person doesn't pick up calls, never call back, no reply what's app & email. I literally have no idea where my system is, what was wrong with, what they are doing to fix it. After 10 calls the guy picks up & say call next week, surely we will get it delivered. Listening same from last 2 weeks. The least i ask is to update me & be transparent, i have purchased a 50,000 product & they'd how they treat after sale. I had heard good about the company but from next a vendor near me is much better than you guys.