Travelocity
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Never Again
At one time, Travelocity seemed like a decent way to book travel. Since the pandemic, it has been a nightmare. It makes me wonder if they are just trying to wear me down until I give up and let them keep my money. Customer service is terrible. I have travel credit from a cancelled flight last year and have an email confirming it. Yet my account shows no travel credits. Calls either result in a message about system failure/try back another time, or result in a long wait to speak to someone. I have been waiting over an hour now, the result of getting to the "wrong department" after the initial person transferred me to someone who was also the "wrong department." This is a replay of a 2020 attempt to cancel a trip and get credit due to Covid. Travelocity has gone from a trusted site to a never again site for me.