Blue Ridge Mountain Rentals
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20 foot Dump Trailer 12/21-28/2024
We made our reservation in August 2024 planning for our Christmas vacation Dec 21-28, 2024. We arrived at the rental home that cost $3900 for the week to find a 20 foot dump trailer in the front of the house taking up the driveway, it appeared that this home was having the wrap around porch remodeled before we arrived and looked like the renovations would continue after we left. When I called to request the dump trailer be removed, they said no it will stay and there were no other options for us on our Christmas vacation in the mountains, we would be forced to look at a dump trailer all week, give up a large part of our parking area and have 25% of the porch under construction and unusable. This rental company in our opinion does not care about complaints, they refunded us $500 but that was after multiple requests to resolve our issues. They said our contract doesn't give refunds, however we feel that by not giving us a warning about the property being under a remodel during our stay and not giving us as the consumer a choice in the matter is 100% a breach of the contract. The house itself was fine but not what we wanted to work around all week, it's just not fair, it's our 1 family vacation in years, since this reservation was made 4 plus months ago, to schedule a remodel while actively renting a vacation property is blatantly wrong and someone should be accountable. Buyer Beware, this rental company is not interested in customer service. If your rental has an issue, it is likely nothing will be resolved in your favor. It seems that they have too many properties and no quality control. Perhaps they are forgetting that vacation rental customers do have legal rights in these matters. If we as customers must abide by the signed contract, so must the rental company.