Express Water
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My message to Express Water sent…
My message to Express Water sent through their contact form: "Over the past several years, I have bought 3 whole house water filtration systems from your company as well as additional filters. I recently ordered (A-113552) two filters from your company. After a period of several days, I was informed through a system generated email that my order had been cancelled and my money refunded. This lack of personal and direct communication is extremely disappointing in addition to the fact that you don't have the filters(!) necessary to run your equipment. I was not offered any alternatives. I was not offered to be put on a wait list, I was merely told to take my money back and leave. I tried calling the 800 number to speak to someone merely to be told by the automated messaging system that your company would only communicate through the contact form for orders and cancelled orders, yet another way to depersonalize your relationships with your customers. I am sorry that I ever spent so much money with your company (at least $2,500). You are not a reliable partner. I doubt that I will receive a response to this at all and even if do, I'm certain that I will receive the obligatory corporate speak about how much your organization cares and what not. If that's all you got, you can keep it. I have sourced more reliable and better run companies to provide my needs."