Chance Beaver

Feb 18, 2025

Look elsewhere

I wanted things to work out with this firm SO MUCH! I had the highest hopes because anywhere you look them up it's 5 stars across the board so it's so disappointing writing this. Here's what happened - I google immigration lawyer and this firm is the first to pop up i send out an inquiry and while I'm waiting for a reply I begin looking them up everywhere I can and everywhere I look it's 4 or 5 stars and people are singing their praises and than I get an email back from them pretty quickly about a consultation. They connect me with the lawyer named Thabata and we set up a time and she has their financial department reach out to pay the consultation fee. I'm stoked at this point! This is ACTUALLY happening! Cut to two hours before our meeting the morning of (and mind you there is a 6 hour time difference so our meeting is at 9:30am central American time which is 3:30 Lisbon time) I get an email from Thabata saying she isn't feeling well and would like me to send another time that works best for me. I'm fuming when I read that because if it's almost 3:30 over there than you've been at work all day long why did you even bother going in? I know sometimes these things come on all of the sudden and I know people can't control that but this was literally the only time I had available all week. I swallow my pride and let her know that I hope she's OK and if we could do two days from now at the same time. The next morning I notice I still haven't received an email back and the only window of time we have to email each other is 6:30 to 10:00am american time. So I send an email just checking if that time works as I kind of need some kind of confirmation since I have no other time during the week. I get an automated response saying she's out until the 14th (Friday). I panic and email the help desk as I am really trying to get a jump on this and will talk to anyone. I get an email back from a lovely Jessica Cruz who says she would love to assist me with a consultation and that the next day at 9:30 works. Cut to 9:30am we get on a zoom and there is a good 25 second delay. We are both interrupting each other and I'm getting nervous because I don't want her to think I'm some rude American who keeps interrupting so I just let her talk and ask only super important questions. It's kind of a disaster but she's really kind and tells me she will email me her rates and my options which left me with some hope. It has now been over a week and haven't heard from anyone at the firm with any kind of rates or options. I'm so disappointed because I wanted this to work so bad! I understand that there is always one or two that slips through the cracks and that doesn't mean it's a bad buisness and I'm assuming I'm just one of the ones that slipped through the cracks but it just sucks. So go for it and consult them but just be aware there is no sense of urgency whatsoever and if you're in a hurry you might take some extra time to reach out to multiple firms to set up consultations because these people move at the most glacial pace.