Sharon

Apr 13, 2023

If your thinking of buying Trex…

If you’re thinking of buying Trex composite decking from TJOMahony this summer save your money and sanity! I paid the first €4K in Ballymount for what I needed. When it arrived every board was bowed on both ends. I emailed to ask was it normal and got no reply, as I was leaving the next day on holidays our builder started to lay it. I had wooden decking down but it needed replacing (the sub frame didn’t) so we took up the old wooden decking and replaced it with the Trex decking in the same pattern we had. None of the ends would lie flat, you couldn’t walk across it as it was bowing up on every joint and my kids kept stubbing their toes. When I contacted the guys in O Mahonys they asked for pictures which I sent and then they sent someone out to look at it. The guy took 3 possibly 4 measurements and agreed with me that it wasn’t right and then left. When they contacted me again they blamed the builder and said I should have gotten a “professional decking fitter” saying that the joist were too far apart (500 instead of 400) and he got this from 3 measurements! When I asked for someone else to come out to prove this wasn’t the case they refused. They also claimed we should have put in nailer boards,I explained we needn’t need them as each board had it own joist at either end but they didn’t seem to understand. They said the decking had to be taken back up and arranged with a “picture frame” around it and across the middle of my decking to cut the bow off the ends which meant a pattern I didn’t want. We took the decking back up again and put some more joists in (exactly what they told us to do) to make sure every one was under 400 and still they bowed. We asked for them to supply materials to fix it as the boards were at fault and needed to be cut a lot shorter to take the bow out but they refused saying the bow is part of the process when they are produced. In the end we had to put the picture frame in and cut 5 inches off every board to try and salvage what we had at the cost to us of another €1500. During the winter when it was cold the boards bowed again and the clips are not strong enough to hold it down so it just pulled them out of the joists. I still have some half boards left that I kept incase I needed them and even with a few feet cut off both ends they are bowed. Both the product and customer service level we received was extremely disappointing and we will never purchase from them again. ***Update after response*** Your very well articulated response has shown again that you were not willing to address the problem. My review was July 2022 and you respond in 2024 with “thanks for your patience” 🤣 my request at the time was for you guys to pay the €1500 it took to correct my issue but it was ignored then, and is still been ignored your reply. If you want “the opportunity to restore my faith in your products and services” you will reimburse me the €1500 it cost to correct the issue the substandard decking cost me. The date of experience was June 22 which is shown on the review, the branch was Ballymount but you would already know that from the “investigation” you claim your having in the “lapse of response to my initial inquiry”