Poptop Events
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Disappointing
Very Disappointing Prom Hire Experience – No Goodwill or Accountability I booked a luxury car for my son’s prom with this company, mainly because it was advertised as having a PlayStation in the back — something that made it stand out and was a big selling point for the occasion. Unfortunately, although the PlayStation may have technically “worked,” it was never set up or usable during the hire. The driver later confirmed it was awkward to access and that there simply wasn’t time to get it working properly before they arrived at prom. This meant the main feature we paid extra for was completely unused. Despite politely raising this with the company, they were dismissive and refused to offer even a partial refund or goodwill gesture. Their customer service was unhelpful, and I felt blamed for the fact that the feature wasn’t usable — even though they advertised it as part of the experience. For a £550 booking for such a special event, I expected better. I wouldn’t recommend booking if you’re relying on the features advertised — because if something doesn’t go right, they won’t take responsibility.