Southwest Airlines
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Customer service is a joke
I cancelled a flight months ago and they never cancelled it. Called back to cancel and have been on hold for over 40 minutes. This is not the first time this has happened as I always have an extremely difficult time getting a hold of somebody from this company for help. I would not recommend ever using this airline over delta, or American Airlines as not only are the flights just as expensive, but when needing to cancel you will never get your money back and will have to spend hours waiting on somebody to answer to cancel the flight just to get credit off on your next flight. I have been with many airlines in the past but I can confidently say I have never had to struggle with an airline nearly as much as this one, as they have made it practically impossible to get a hold of anyone. If you are deciding whether or not to use this airline I would strongly advise against doing that. Not to mention the website when booking the flight is extremely unclear