Shef
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Good food. Bad business. Honestly much of the food is great and…
Honestly much of the food is great and I enjoyed it. But there is a systemic issue that makes doing business with them not worth it. The company cancelled my last 2 orders (2 days in a row) and didnt tell me until the next day each time. Each time I was left wondering where the food was and stressed and contacting customer service. It was unfortunate because the first nite I had invited guests to sample the food and the second day, the food was meant to be a present. When they cancel the food, they send u a text saying the food was DELIVERED. Totally confusing. Most of the time I get the message they cancelled my order from them THE NEXT DAY attached to an email about their customer service saying "how did we do?" One shef said she had to cancel my order because while I had ordered days before, they only told her about it last minute and she couldnt pull it together. I complained about this 4x to customer service with no response. Now I just tried calling the number advertised as Shefs customer service number and it doesnt work. The cooks are usually wonderful, the owners clearly dont care about their company because this system is set up badly, is frustrating and they are non responsive. I wish more responsible people would take over and make this business the truly great business it cud be.