Scenic Luxury Cruises and Tours - UK
View company profile →
Wish I hadn’t booked with them
Scenic group is Australian and also owns emerald cruises and evergreen tours operations They are very quick to take your money upfront and offer a 10% discount as incentive. If you want a trip they want payment up front for that too. They push hard to support their cash flow. Some advisors can be very nice and some abrupt bordering on rude. We later noted we were booked on an inconvenient flight yet much better options existed (without going to a budget airline), the flights were less than £50 in fact but to change we were to be charged with a transfer admin fee which was double the flight cost. The flight timings were not discussed with us before just booking them Later on the cruise was cancelled and we were not offered a refund as an option but we dug our heels in and did get a refund in full after a few weeks. Once the initial booking had been made it was not a comfortable experience , in fact it was stressful and I would not book with them again.