Mon

Aug 15, 2020

Had a really bad..or should I say the…

Had a really bad..or should I say the worst experience with harcourts. When we were notified that the owner of the flat we are renting decided to sell the house, we were given the chance (by the sales department side) to decide whether to stay until the contract ends or move out early without paying for breach of contract (which the owner agreed). Thus, we decided to move out before our contract ends. We contacted the agent from the rental department about our decision. All she said was she never had any knowledge about it! Come to think of it, they both work at the same company and property, but failed to update each other about the owner and tenants’ plans/decision. Plus, the agent from the sales told us beforehand that he will contact the agent from the rental department about the situation. So, we thought everyone were already informed. Days were wasted waiting for a decision. They also told us to be patient. But, whenever they want something from us they want it asap. Fastforward to moving out. So, they allowed us to move out of the flat. Cleaning time! We made sure that the flat looked as it was when we moved in. But, when they inspected the house they weren’t satisfied about it. They told us they’re going to compare it with the previous photos. Never heard anything about them until they sent us an email about the charges been done for the cleaning. Never again with harcourts.