Singapore Airlines
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My experience with Singapore Airlines
Attempted to check in to flight SQ224 on 30/04/2022 for my flight to Bangkok, I was informed by the check in staff that I would be denied boarding because I did not have a pre departure PCR test. I had extensively checked the details on both SIA and Thai embassy websites, the later stated that as from 1st April no PCR test required pre departure, despite this the staff insisted that this was to commence on 1st May, the information they had was 1 month out of date. Had it not been for my insistence on talking to a supervisor and requesting him to check the Thai embassy site my holiday would have been completely ruined. This prompts the question, how many other passengers were given this miss information and did not fly during the previous month? I am in my seventies with a heart condition and this experience did not help it. I would like to say that I have never before encountered this level of incomitance at an airline check in. I left feedback on SIA own site seven weeks ago and a follow up email two weeks ago with no response whatsoever. A disgraceful lack of customer service, this used to be a top airline, sadly not any more.