Autowash (Domestic & Commercial Repairs) LTD
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inadequate communication
I insured my appliances through Domestic & General, and my repair was forwarded to AutoWash. It took five days just to secure the initial appointment. When the engineer eventually attended, I was informed that a new power cord was required for the tumble dryer and that it would be ordered and replaced. However, I was not advised that I needed to contact AutoWash myself to book a follow-up appointment. I therefore waited again , assuming they would contact me once the replacement part arrived. As no update was provided, I contacted AutoWash again, only to be told that the next available appointment was a further seven days away, which is completely unreasonable. I am extremely disappointed that Domestic & General continues to use repair companies that clearly do not have sufficient engineering capacity to support customers. If a relatively simple repair takes weeks to complete, it significantly undermines the value of having appliance cover—especially for appliances that are used daily.