Cru World Wine
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Stock transfer took longer than expected. They did at least apologise.
The website looks slick and professional, and they make it very easy to spend money with them. Unfortunately, the service which backs this up is very poor. I transferred two cases of wine to Cru from another merchant at the start of November. When the wines did not arrive after a couple of weeks, I queried the transfer with Cru, who asked for proof of delivery. I provided them with this, but six weeks later the wines still haven't appeared in my account. The only response I have had is "we have a huge backlog for landings at our new warehouse currently. We are moving over 40,000 cases... We are doing our utmost to get everything sorted". Meanwhile, the company has over £1,200 worth of my wine which they appear to have lost. I still don't know if this is utter incompetence or some kind of scam. The more time that goes on the more I am inclined to believe the latter. My only advice is to avoid this company entirely. Update: The wines have now arrived in my account and Cru arranged for someone from their storage provider to call me and explain the reason for the delay. I'm afraid I only feel able to make it three stars because I was still waiting more than six weeks for a simple transfer. But they did go out of their way to apologise and restore my confidence in the service.