US
US Water Systems Inc
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Ordered a standard RO system ($5k+)…
Ordered a standard RO system ($5k+) nothing custom about it. We were told 3 to 4 weeks. Going on over 9 weeks and we still have not received it. Customer service yesterday told me that it will be done on the 9/27 and ship that day. We were then told by another person that it had been done for 3 weeks and they were waiting for final payment. We have reached out several times asking for the status and were never told that had been done or that they were waiting for final payment. I will never use them again for our future needs at our other business sites and I will steer anyone I know a way as well. If it ever shows up I dress the thought of something not working and having to deal with them to get it fixed.