Reviewer

Jun 2, 2024

Below average business class. Poor customer service & communication

Taken business class with RB multiple times for both long and short haul The business class is below average comparing to services and amenities offered by Business class on other airlines such as Singapore airline and KLM. Not value for money, unless it is really significantly cheaper. Expect to only enjoy the flat bed. Below are somethings that will really make a difference in the experience: 1) Cheap quality headphones that are uncomfortable. Most airlines are offering noise cancellation headphones (bose) in their business class. SIA is providing noise cancellation headphones even in premium economy class. 2) No wifi on board. This is really a deal breaker for business travellers 3) Poor Inflight entertainment system - lack of movies and songs selection. There was once the inflight entertainment wasn't working for my entire flight to London. I wasn't offered any compensation. Flight stewardess just mentioned they had reset the system, and they can't move me to another seat cause it is full. 4) Unable to view and order in flight food menu on RB App. Singapore airlines provides business class to pre select and cook to order. On top of that, menu is presented on in flight entertainment screen on every flight. 5) Lack of variety in food menu. There is no menu provided on paper or on screen to enable you to order snacks. the stewardess only asked once after boarding the flight if we would like any snacks. How am I expected to know what is available? 6) taste of food & presentation is poor. It seems to be getting worse. The salad leaves looks wilted and dead. 7) No direct aisle access for window seats. You would need to climb over another passenger inorder to access the aisle if ypi are seated at the window. In addition to that, the customer service skills are non existent. Once encountered a flight cancellation which was not even communicated via an official email or text. Instead, i stumbled across it via Instagram of another friend's repost. Just ridiculous that flight updates is done via Instagram. Not everyone has an instagram account. There was no response when feed back was provided. The RB app is useless when it comes to live updates of flights and airport. Serious improvement needed, look at KLM and SQ app. Even budget airline like ryan air and easy jet has better apps.