NCP National Car Parks
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Incorrect drop off lane
This morning at 5.35am I drove into the incorrect drop off lane at Gatwick North airport, I realised this straight away & drove back round(I did not stop) to the correct drop off lane & dropped off my passengers. When I got home to pay my drop off fee I realised I was charged twice @ 5.35 am - wrong lane & 5.37 correct lane. I paid my £6 fee for 5.37am & queried my 5.35am one with a very helpful & polite man called Allen. I apologised for my error, he looked at the details & very kindly advised me that I did not have to pay the 5.35am charge. I was a genuine error & was so nice that Allen recognised this. Great service & understanding. Thank you