Direct Freight Express
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Their hold music only made my laughable experience more comical
Paid for an express service of 4 items with less than 1KM of transport. Items immediately went missing leading to 4 days of back and forth on the phone to them 'having the items' then 'not having the items', 'holding the items for me at the depot' to 'putting the items on a truck but not knowing what truck' - i was looking around for Ashton Kutcher thinking i was being Punked by the absolute mess they made of the situation and how awfully they delt with the issue. On hold for a minimum of 18 mins every call having to listen to their commitment to getting things to "the right place at the right time". Situation was finally escalated to the team leader who proceeded to tell me that my items were not lost and to stop saying that they were 'lost', they just didn't know where they were.... Awful customer service, extremely rude and no care.