MELISSA

MELISSA

Member since Invalid Date
1
Review
5.0
5 out of 5 stars
Average rating

Reviews by MELISSA

AI

Airport Van Rental

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5 out of 5 stars

So helpful!

Seriously, the best experience I've ever had with renting a vehicle. The shuttle was waiting for us when we got to the remote lot and took all of us over to get the 15 passenger van. They strongly suggested the full coverage insurance and I'm so glad I got it cause we ended up needing it. If it had not been for their honest persistence, I would've incurred some major debt. We ended up having to leave earlier than expected and there was still someone there at the after hours drop to take us to the terminal. Then when we realized that one of the kids left their cell phone in the van once we were already through security at the airport, Marina went and double checked the vans in the lot and found the phone! She also found my keys (which I completely forgot I left attached to the rental car key) and overnighted them to me back in Atlanta and I had them by 11am the next day. Marina truly went above and beyond. The whole process was easy, quick, and painless. I will definitely be back anytime I need a van in LA!!!!!