OP
Optima Legal
View company profile →
Not even worthy of zero stars
Not even worthy of zero stars. I have never in my life experienced such incompetency and lack of customer care. I didn't choose them as my solicitor they were chosen by Barclays for a remortgage, but I've had to chase them at every step of the way and still haven't had a completetion date despite having all the paperwork and documents in place for over two weeks now...this has dragged on for 8 weeks now. This week i have had to phone them every day and still nothing has happened, sometimes waiting up to 40mins to get through. Beggars belief how companies like this exist and why they are allowed to continue in business giving such an unprofessional service. Where are the regulators?