Echt Apparel
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They don’t care about their customers
I ordered four leggings and a large bra from their website, where my size was listed as available. After my order was processed, they contacted me to say my size was unavailable and offered a refund or exchange. I chose an exchange and selected a black bra in the same style from their website, informing them of my choice. Their representative, Monique, responded, claiming the bra had been sold out for weeks and requested a screenshot of the bra and size I wanted. I found this request condescending and felt accused of lying, but I provided the screenshot. Monique then claimed the bra was an old style they no longer sold, contradicting the fact that I could order it initially. She offered to sell me the black bra for an additional $24. I was appalled that I was expected to pay extra due to their website’s incorrect inventory, which is entirely their error. This customer service experience was unacceptable, and I will never shop with them again.