Travelocity
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I booked flights to get to Miami from Hamburg
I booked flights to get to Miami from Hamburg several months in advance. It involved booking additional flights to get me to the various departure points on time. The times on one of the flights were changed and this meant that none of the other flights could be used. Travelocity refused to reimburse me and instead gave me a credit. I also had to cancel the trip and rebook a new one at a higher cost. This was done over the phone and so it was a travelocity agent who entered my information. They entered it wrong, unbenknownst to me till the day before my flight when i printed the flight details from virgin atlantic and noticed a very small issue with my name (my middle name was only stated as the first letter and this letter was attached to the first name, rather than with a space between them). I called them and they blamed me for entering the wrong information. Next day due to BA only having one person at check in and ridiculous security line I missed my flight. They tried to say that they could not reimburse me because of the issue with the name (which was not my fault!). When I pointed that out to them, then they were suddenly quite willing to rebook a new flight for me. I however had to rebook and pay more money for the new flight. I also lost my money on my connecting flights and have the added expense of now having to book a hotel in miami due to the change in dates. Absolutely disgusting immoral company. Do not use them.