Quick Lease Car Rentals
Read all reviews for Quick Lease Car Rentals →
The service of the company is terrible.
The service of the company is terrible. I made an appointment to rent a car on 19th March 2020. I went to the office and the car was not ready. We had to wait 15 min and then they sent us across the street to pick it up. The car was dirty inside and out. Even with dirty used tissues inside. We had to request them to give us another car. The second car they gave us had a broken back bumper fixed with a grey tape and also dirty inside and out. Finally the 3rd car they gave us was decent... not so dirty. When calling to return the car, 7 days later... the lockdown had been announced and the agents told us there was nobody in the office to receive the car and we couldn't return it ( this was a Thursday). They advised that on Sunday one of the agents was going to give us a call and arrange to pick up the car from our home free of charge as their office was closed. We confirmed with him over whatsapp and over a phone call there was no additional charge for this as it was not our fault we couldnt return the car. On Sunday, nobody called me so I had to call on Monday. They said they were going to change me Sunday car rental and the pick up would cost additional 150 AED. I had to go drop the car by myself as it was a rip off and it was nothing to what we had agreed on Thursday. Despite several calls to the office and accounts department, they still deducted additional rental days from the security deposit they did on my credit card. This company should be fined and closed!!! Horrible service and stealing money from the customer!! There is nobody in the company you can speak to who can understand you or give you a solution. This is the worse customer service experience I've had so far in my life.