UK Health Kits LTD
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Very poor and suspicious
I did my PCR test in Sale yesterday morning at a site that is doing them on behalf of UK health kits. I was told that my results would be with me by this morning at the latest. Still no results.. Their website even states results in 24hrs of the lab receiving the tests, which we were told would be around 12pm yesterday. After trying to contact this company countless times with no answer and the phone being put down every time, I contacted the site I did the test at who gave me a different phone number but still, no answer. Obviously they are active because I've seen them respond to my wifes review not long ago but they don't answer their phone or respond to emails. The website doesn't accept the order number and email address as being valid. It seems like this service is very hit and miss with the previous reviews and unfortunately those on the bad side of the service having to isolate and be inconvenienced further. Some simple standard of customer service would help wonders. In reply to the below comment, I'm not asking for forged results I'm asking for results in line with your companies own information. So, the poor review is based on my experience with the company not following their own policy and having abysmal customer service. The link you've sent isn't even relevant to the complaint made. It was an on site test that the staff said is personally taken to the lab. Absolute amateur hour.