Anglian Water
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Having moved into a bungalow that had…
Having moved into a bungalow that had been empty for some months, the toilets soon began to back up due to the compacted waste in the sewers. A friend tried rodding them with little success and so I picked a drain cleaner at random and called them. They were busy but advised I called Anglian (I am an Anglian customer) as they might fix the issue for free if my sewers are shared with my neighbours (which I believed they were). The chap on the phone was very helpful and said he would try and get an engineer to come out that day (it was about 2pm when I called), but in any case within 24 hours). The engineer came out a couple of hours later and jetted through the drain, resolving the problem. He then advised that, looking at my property, the part of the sewer that had blocked was not shared and therefore in theory I should be liable for the cost, However, as it was a quick fix and we had just moved in to the house and were not responsible for the blockage, he would put it down as goodwill. Obviously a blocked toilet and sink is the last thing you want when you've been through the stress of a house move and so this was a fantastic response. I didn't get the chap's name but it was a callout to Melford Road, Cavendish on 10th December so if Anglian can track him down, give him a pat on the back.