Gym+Coffee
View company profile →
Disappointing quality and customer service
My boyfriend purchased a fleece for me for Christmas last year (December 2024) and the zip has since come off. It was only worn for the few winter months following Christmas to brunches, the gym and around the house. Given that this is not a cheap item, I reached out to their customer service to see if there was anything that they could do given that only circa 6 months has passed and I would have expected it to last years not months for the price paid. Unfortunately, their customer service team would not engage or assist in any way and I was told that there was nothing that they could do as over 6 months has passed so they could not tell whether the issue was as a result of manufacturing or general wear and tear. I am incredibly disappointed with this response as I would expect the fleece to at least be able to stand being worn casually (especially given their branding) - no endurance activity was carried out at all. The customer service team would not even take a look at the product to ascertain whether it was wear and tear or manufacturing issue. The fleece looks great but I am very very disappointed with the quality and customer service so will not be purchasing from Gym Plus Coffee again and would urge anyone considering spending that amount of money on a fleece from them to reconsider!