Affinity Water
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Despite numerous phone calls you are…
Despite numerous phone calls you are still continuing to put me under increased pressure due to an undeniable error from whoever is responsible for estimating the water usage for the unit I currently occupy. Two years ago, this was an all but derelict unit which had been left in a deplorable state by the previous tenant , due to this, the landlords offered me the unit at zero rent, on the understanding I would fully renovate at my expense. I have continued to invest all my savings plus taken out loans to rejuvenate the unit. The rateable value is £12,250, but with small business relief, my annual charge is £334.1 As explained on numerous occasions, we are a small shop with 2 members of staff comprising of one toilet (staff use only) and a couple of taps. We have shown that our neighbours with larger units and a far greater water usage are paying in the region of £40 per month, despite this you are demanding: Affinity For Business: £3903.9 I have done everything I believe possible to resolve this both honestly and amicably, including sending you payment of £224 to Affinity (which has been presented and cashed) so you can conduct a survey to fully understand the horrendous mistake, but despite this you continue to apply unnecessary pressure on my business. Please make no mistake, if you continue down the erroneous route, where the fault lies clearly with whoever concocted these ridiculous estimates of water usage, my business will close. This will result in my losing my livelihood and my staff losing their jobs. If this happens, I will be forced to take legal action against you both for loss of earnings for your obvious mistake. I have included the local paper and various media contacts and my MP for Harlow in this email in the hope that someone will please help stop this lunacy, and that whoever is responsible for this mistake rectifies it with immediate effect so I can revert back to running my business during these challenging times. I am more than happy to pay my bills, provided that they are accurate. A £7,500+ bill for two years use of water in a very small shop, where comparable properties are paying £40 per month, is clearly not accurate. Please feel free to come to the property, assess it for yourself and install a meter. If you have a legal team, could you please pass this communication on to them and please let me have their contact details. Your consistent failure to want to listen and help is tantamount to both abuse and bullying, and the stress you are continuing to cause me is unacceptable. I await your urgent reply in the hope of resolving your error.