Energy Ombudsman
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Don't hesitate to use this fabulous service
I had reached the end of my tether with SSE and knew I either had to pay the £1000 they said I owed, which I disputed because I had been on a higher tariff than they told me I was on, or take them to court, which I couldn't really face. So I went to the Energy Ombudsman on 10 December 2024, and once I had uploaded all my evidence - which took a while but was not difficult - a case officer called me to explain the process. I found her friendly and approachable, and was immediately reassured. The chasing letters stopped and I was able to relax, knowing that someone with clout was sorting it out. The ombudsman found in my favour on 31 January 2025, and although it took SSE 3 months to respond, they finally did this week, and after they re-billed me at the correct rates and applied the goodwill payment that the Ombudsman had awarded, there was nothing left for me to pay. I'm really grateful to them, and would not hesitate to recommend their service. Hopefully I will never need them again, but if I do, I would definitely involve them earlier next time.