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Nicola Shadick is a great TSB asset
We dealt directly with Nicola Shadick who was professional, approachable, courteous and knowledgeable. She clearly explained the process, was extremely patient with all my questions, called and emailed when she said she would, and was consistent in the information she provided, all of which instilled in me confidence that Nicola was doing her best for us. We were fortunate that our application had a positive outcome, but even if that had not been the case I would have not have had anything but praise for Nicola. Her professionalism made the application process more manageable for us at what had been a very stressful time. Hang on to her, she’s great.