Lube Mobile
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Got a quote and booked service
Got a quote and booked service. Mechanics said he would be at our house between 2-4 pm. Received a call a 3.00 p.m. stating they could not do my service as apparently a mechanic pulled the pull and left the business. I had come home early for the service. Then they tell me they don't service our area. I said well why did you quote and book the service in. They say the "system" got it wrong and assumed another location. Talked to the customer service team and the Mechanics Manager. They didn't want to accept my disappointment and gave me every reason under the sun why they couldn't do the service. The Manager then told me he had 5 staff off sick and I am wondering the real reason as to their inability to do my service. I told them I would never be using them again. Very poor attitude and customer service approach.