customer

Jul 10, 2025

Never register the SIM or renew the plan

I had bought 3 sim card for my family who were visiting UK. When we registered before the end of the month, we also thought we need to renew and added money. However, auto plan renew was "on" and we did not know about it. When I realised there were 2 plans running on all the three SIMs and raised the issue with customer care, it was a nightmare to talk to someone sensible. Finally managed to talk to one customer care person and she said the money will be refunded. However, again we realised there was money was never refunded, and again when I contacted customer care, they never set it right. My sister who was on a trip, suddenly wasn't able to call or use internet.When I called them again,the customer care person based in Morocco went on talking without even listening to me or really does not making any sense as to what she is talking. I had to disconnect the call. As there are too many things going on in my life, I decided to let it go and not to bother taking them to consumer court. I paid £25 for one sim, £15 for two months and SIMs stopped working at the middle of the second month.I should have bought SIMs from other providers for that kind of money. If you want to use their SIM as they are the cheapest in the market, order few SIMs use it for a month and throw it. Never bother to register or renew the plan.