KO
Koi Footwear
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amazing customer service
My package was lost by Royal Mail, but as soon as I contacted Koi, they immediately answered me and offered me to wait for a week due to Royal Mail's policy. But as soon as I told them that the shoes were gift for my wife, they went ahead and gifted me free pair (which unfortunately I couldn't claim as I would be away on a honeymoon and had to turn down their gift) therefore they did not hesitate to process refund for my order. Truly wonderful customer service. I have not seen similar service anywhere. They wished me all the best on my honeymoon. They are so sweet and kind! Greatest recommendations!