British Heart Foundation Furniture & Electrical Stores
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Awful staff
My daughter booked a pick up from the Glasgow Forge branch which she regularly visits as a customer. Was for my Dads flat as moving to a home and required many items picked up. All organised until day of pick up. Asked for a non first thing appointment during comms due to travelling time/distance to be there. Was agreed then contacted at back of 07.00hrs by text would be there in time window of 0815-1015. Further text from driver to say on way so had to get there asap. On arriving advised of text and the driver said as soon as he gets in his van in the morning thats him started work and lassie in the office is wrong. Whats the point of giving a time frame then? 2 males were in a BzhF van. Neither identified themselves but older of the 2 was nothing short of a disgrace, in fact came across as a wee ned. Immediately advised he was in charge, no matter what had been agreed and that he would decide what would be picked up and what wouldnt. No people skills whatsoever, slang, abrasive, confrontational and a total embarrassment to this company, younger guy said nothing but must be a long day working alongside this wee guy. Get rid of this wee clown. Happy to discuss with management as folk like him just in the wrong job. Took 2 things and left the rest. Total waste of our time. I have worked in public sector for over 40 years, regularly visiting people at home and he just did not have the basc skills to appropriately handle the situation well. Got an email from them afterwards that would not let me respond to and voice my concerns.