Leaf Home Water Solutions
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Bait and switch
On April 2, 2025, a salesman named Roger Bacon from Leaf Home Water Solutions visited my father’s home. My father made it very clear that he wanted a water filtration system that would make his tap water safe for drinking—comparable to or better than bottled water. He emphasized that he expected all water in the home (sinks, showers, etc.) to test below 40 TDS, which he considers safe. Roger Bacon explicitly promised the system he was selling would do exactly that. He said, “You’ll never have to buy bottled water again,” and assured us that both drinking and shower water would test below 40 TDS. Based on those promises, my father agreed to purchase the system. Immediately after installation, my father texted Roger to confirm whether the water was now safe to drink. Twice, he replied simply: “Yes.” However, when we tested the water ourselves, TDS levels were still over 450, the same as before installation. When confronted, the salesman responded with “wow?” and vaguely claimed the system might “take time.” He delayed any real response until the 3-day cancellation window had closed—a delay we believe was intentional. Weeks later, a manager admitted (on a recorded call) that the installed system was only a water softener, not a filtration system, and that only a reverse osmosis (RO) system could reduce TDS to drinkable levels. He also mentioned that Roger Bacon was new. Despite this, the same salesman later tried to upsell my father a separate RO unit for $1,800. This is a textbook bait-and-switch, and it targeted a senior citizen. The misinformation was not only unethical—it could have been dangerous. Had my father trusted their word and consumed the water, it could have impacted his health. Even the contract refers to a “water filtration system,” not a softener—further proof that my father was misled. After numerous calls and being bounced between reps, a regional manager told us “nothing can be done” because a contract was signed. That is unacceptable. No contract should protect a company from being held accountable for misleading, high-pressure, and potentially harmful sales tactics. I urge others—especially seniors and caregivers—to avoid this company unless and until it takes meaningful responsibility for its practices.